HVAC Counter Sales Pro: Build Solutions for Contractors

Ferguson; Pantego (TX); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Parental leave

Employee discounts

Job summary

Ferguson is seeking a knowledgeable Counter Sales Associate to support plumbing and HVAC contractor customers at our local Texas branch. You will be a trusted advisor, leveraging product knowledge to drive sales and ensure top‑notch service while maintaining accurate transactions and inventory readiness.

The role requires 0–3 years in customer service or sales, HVAC experience, and a bilingual preference. Schedule is Monday–Friday 8am–5pm with occasional Saturdays, and a comprehensive benefits

Qualifications

• 0–3 years of experience in customer service or sales.
• Prior experience in HVAC or related industry.
• Bilingual preferred.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Customer service

Sales

Bilingual

Communications

Digital literacy

Organizational skills

Goal-oriented

Job description

Ferguson is seeking a knowledgeable Counter Sales Associate to support plumbing and HVAC contractor customers at our local Texas branch. You will be a trusted advisor, leveraging product knowledge to drive sales and ensure top‑notch service while maintaining accurate transactions and inventory readiness.

The role requires 0–3 years in customer service or sales, HVAC experience, and a bilingual preference. Schedule is Monday–Friday 8am–5pm with occasional Saturdays, and a comprehensive benefits