HVAC Counter Sales Pro

FERGUSON; Baton Rouge (LA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Employee discounts

Community involvement opportunities

Job summary

Ferguson Enterprises, LLC is seeking a knowledgeable Counter Sales Associate to join our team. You will advise plumbing and HVAC contractor customers, leveraging product expertise to help select parts and solutions that fit their business needs.

Engage customers at the counter, by phone, and via email to drive sales, upsell, and collaborate with Outside Sales for account growth, while maintaining an organized counter and accurate inventory.

Qualifications

• 0–3 years of experience in customer service or sales preferred.
• 1+ years of HVAC product knowledge required.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Customer service

Sales

Communication

Job description

Ferguson Enterprises, LLC is seeking a knowledgeable Counter Sales Associate to join our team. You will advise plumbing and HVAC contractor customers, leveraging product expertise to help select parts and solutions that fit their business needs.

Engage customers at the counter, by phone, and via email to drive sales, upsell, and collaborate with Outside Sales for account growth, while maintaining an organized counter and accurate inventory.