HVAC Counter & Sales Associate

United Refrigeration Inc.; Wilson (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

United Refrigeration Inc. in Wilson, NC seeks a customer-focused inside service representative to greet customers, answer calls, and process orders with accuracy.

You will assist in product recommendations, maintain catalogs, and support delivery readiness, while upholding a clean and safe work environment. This role may require occasional overtime and physical tasks such as stocking and unloading.

Qualifications

• Basic knowledge of heating, air conditioning and refrigeration.
• Learn and understand United's product offering as well as rest of industry.
• Attend product seminars provided in-house and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly and courteously identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Provide accurate and timely execution of customer's orders, requests and other services.
• Enhance customer orders by asking if other products are needed that were not specifically requested.
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation, etc.

Skills

Cross-reference substitute products

Customer and coworker relations under/

Job description

United Refrigeration Inc. in Wilson, NC seeks a customer-focused inside service representative to greet customers, answer calls, and process orders with accuracy.

You will assist in product recommendations, maintain catalogs, and support delivery readiness, while upholding a clean and safe work environment. This role may require occasional overtime and physical tasks such as stocking and unloading.