HVAC Client Services & Scheduling Coordinator

Johnson Controls, Inc.; Corpus Christi (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Benefits package

Job summary

Johnson Controls in Corpus Christi, TX is seeking an on-site HVAC Customer Resource Coordinator to manage service requests, schedule technicians, and support billing and administration. You will play a pivotal role in keeping service delivery on time and aligned with preventative maintenance goals.

The ideal candidate has a high school diploma and 2–5 years in service scheduling or operations, strong communication skills, and the ability to juggle multiple tasks with attention to detail.

Qualifications

• High school diploma or equivalent; 2–5 years in service operations or scheduling.
• Ability to work independently with strong organization and attention to detail.
• Strong interpersonal skills for communication with clients.
• Ability to manage many tasks with tact and persistence.
• Able to prioritize work based on financial impact.
• Able to influence diverse teams to accomplish tasks.

Responsibilities

• Receive and schedule customer service requests.
• Coordinate labor scheduling for technicians.
• Communicate action plans and services to customers.
• Ensure work meets customer expectations and follow up.
• Handle customer inquiries and escalate issues as needed.
• Maintain daily technician schedules and time/expenses.
• Support time and expense reporting and timesheet corrections.

Skills

Customer service

Scheduling

Communication

Time management

Team coordination

Education

High school diploma

Associate degree

Tools

NxGen

Job description

Johnson Controls in Corpus Christi, TX is seeking an on-site HVAC Customer Resource Coordinator to manage service requests, schedule technicians, and support billing and administration. You will play a pivotal role in keeping service delivery on time and aligned with preventative maintenance goals.

The ideal candidate has a high school diploma and 2–5 years in service scheduling or operations, strong communication skills, and the ability to juggle multiple tasks with attention to detail.