Onsite HVAC Client Services Coordinator

Johnson Controls, Inc.; Tampa (FL); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls seeks an HVAC Customer Resource Coordinator in Tampa, FL to manage incoming service requests and schedule technicians for timely maintenance. You will act as the liaison between customers, technicians, billing, and support teams, ensuring accurate data in NxGen and smooth daily operations.

Under supervision, you will debrief technicians, resolve issues promptly, and support service visits, parts orders, and PO creation.

Qualifications

• High school diploma or equivalent required.
• 2–5 years of service scheduling or operations experience.
• Strong organizational and communication skills.
• Ability to work independently with attention to detail.

Responsibilities

• Receive and schedule customer service requests and unscheduled jobs.
• Coordinate labor scheduling for technicians and mechanics.
• Communicate action plans to customers and confirm completion.
• Debrief technicians and support billing and WIP processes.
• Maintain customer data in NxGen and assist with reporting.

Skills

Organizational skills

Communication

Scheduling

Customer service

Education

High school diploma

Tools

NxGen system

Job description

Johnson Controls seeks an HVAC Customer Resource Coordinator in Tampa, FL to manage incoming service requests and schedule technicians for timely maintenance. You will act as the liaison between customers, technicians, billing, and support teams, ensuring accurate data in NxGen and smooth daily operations.

Under supervision, you will debrief technicians, resolve issues promptly, and support service visits, parts orders, and PO creation.