On-Site HVAC Field Service Coordinator – Dallas

Johnson Controls International; Irving (TX); On-site; USD 37,000 - 57,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Benefits from day one (health, dental,

401(k)

Job summary

Johnson Controls, Inc. is seeking a Customer Resource Coordinator to act as the operational hub between customers, technicians, service managers, and project teams. The role coordinates service delivery, technician scheduling, and warranty administration for critical HVAC and mechanical systems.

You will work on-site in the Dallas/Fort Worth Metroplex, TX, with no remote or hybrid options. The position reports to the Data Center Service Team and requires strong organizational, communication, and

Qualifications

• High school diploma or equivalent is required.
• 2+ years in service coordination, dispatching, scheduling, or service operations.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced service environment.
• Proficiency with business systems and technology tools.
• On-site work in the Dallas/Fort Worth Metroplex, TX.

Responsibilities

• Receive and manage scheduled and unscheduled service requests.
• Coordinate service delivery and dispatch technicians based on customer needs, skill requirements, and priority.
• Communicate schedules, action plans, service updates, and follow‑up actions to customers.
• Support daily communication with field technicians and participate in daily debriefs.
• Attend workforce planning and scheduling meetings to support labor alignment and coverage.
• Coordinate equipment start‑up, commissioning, and turnover activities for critical HVAC, controls, and mechanical systems.
• Track progress for new equipment deployments and support the transition of installed equipment into service operations.
• Review, monitor, and track warranty claims through resolution.
• Validate warranty eligibility, coordinate documentation, and work with technicians, manufacturers, and customers on warranty issues.
• Maintain accurate customer and service information in NxGen.
• Support parts ordering, PO creation, work order management, WIP tracking, and service exception reconciliation.
• Support time and expense reporting processes, including review and correction of unassociated labor on technician timesheets.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Technology proficiency

Education

High school diploma or equivalent

Associate degree

Tools

NxGen

Service management systems

Job description

Johnson Controls, Inc. is seeking a Customer Resource Coordinator to act as the operational hub between customers, technicians, service managers, and project teams. The role coordinates service delivery, technician scheduling, and warranty administration for critical HVAC and mechanical systems.

You will work on-site in the Dallas/Fort Worth Metroplex, TX, with no remote or hybrid options. The position reports to the Data Center Service Team and requires strong organizational, communication, and