HVAC Service Scheduler & Resource Coordinator

Johnson Controls International; Bothell (WA); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation, holidays and sick time

Comprehensive benefits package (401K,

Medical, dental and vision from day 1

Extensive training opportunities

Collaborative team environment

Zero Harm safety dedication

Scheduling and management support

Employee discount programs

Job summary

Johnson Controls is seeking an HVAC Customer Resource Coordinator to coordinate service scheduling and customer communications on site in Bothell, WA. You will manage technician schedules, ensure timely preventive maintenance, and coordinate with billing and support teams to close jobs efficiently.

The role emphasizes strong organizational and communication skills, with a focus on delivering reliable service and maintaining high customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; plus 2–5 years of service industry experience managing service operations and/or service scheduling.
• Ability to work independently with strong organizational and attention to detail skills.
• Strong interpersonal skills to effectively communicate with both internal and external clients.
• Ability to handle a large, diverse number of projects, tasks, and issues with tact and persistence.
• Ability to prioritize work activities based on financial impact to business goals.
• Ability to influence diverse teams to accomplish tasks and goals.

Responsibilities

• Receive and schedule customer calls for service under supervision.
• Manage the schedule of technicians and mechanics to meet preventive maintenance timelines.
• Debrief daily activities and coordinate with billing and support teams to progress jobs.

Skills

Interpersonal skills

Organization

Attention to detail

Prioritization

Communication

Teamwork

Education

High school diploma or equivalent

Associate degree

Job description

Johnson Controls is seeking an HVAC Customer Resource Coordinator to coordinate service scheduling and customer communications on site in Bothell, WA. You will manage technician schedules, ensure timely preventive maintenance, and coordinate with billing and support teams to close jobs efficiently.

The role emphasizes strong organizational and communication skills, with a focus on delivering reliable service and maintaining high customer satisfaction in a fast-paced environment.