HVAC Service Dispatch & Coordination Specialist (On-site, Dallas)

Johnson Controls, Inc.; Irving (TX); On-site; USD 37,000 - 57,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Day-one benefits

401K match

Training opportunities

Employee discounts

Job summary

Johnson Controls in Dallas/Fort Worth Metroplex is seeking a Customer Resource Coordinator to act as the operational hub for customers, technicians, and project teams. This full-time, on-site role coordinates service delivery, scheduling, startups, commissioning, and warranty administration for critical HVAC and mechanical systems.

You will communicate updates, manage service orders, and support labor planning while maintaining accurate NxGen records.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in service coordination, dispatching, scheduling, or service operations.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced service environment.
• Proficiency with business systems and technology tools.
• Ability to work full-time from the assigned office location in the Dallas/Fort Worth Metroplex, TX.
• Ability to work on-site; this position is not eligible for remote or hybrid work.

Responsibilities

• Receive and manage scheduled and unscheduled service requests.
• Coordinate service delivery and dispatch technicians based on customer needs, skill requirements, and priority.
• Communicate schedules, action plans, service updates, and follow-up actions to customers.
• Support daily communication with field technicians and participate in daily debriefs.
• Attend workforce planning and scheduling meetings to support labor alignment and coverage.
• Coordinate equipment start-up, commissioning, and turnover activities for critical HVAC, controls, and mechanical systems.
• Track progress for new equipment deployments and support the transition of installed equipment into service operations.
• Review, monitor, and track warranty claims through resolution.
• Validate warranty eligibility, coordinate documentation, and work with technicians, manufacturers, and customers on warranty issues.
• Maintain accurate customer and service information in NxGen.
• Support parts ordering, PO creation, work order management, WIP tracking, and service exception reconciliation.
• Support time and expense reporting processes, including review and correction of unassociated labor on technician timesheets.

Skills

Organization

Communication

Customer service

Multitasking

Technology tools

Education

High school diploma or equivalent

Associate degree

Tools

NxGen

Job description

Johnson Controls in Dallas/Fort Worth Metroplex is seeking a Customer Resource Coordinator to act as the operational hub for customers, technicians, and project teams. This full-time, on-site role coordinates service delivery, scheduling, startups, commissioning, and warranty administration for critical HVAC and mechanical systems.

You will communicate updates, manage service orders, and support labor planning while maintaining accurate NxGen records.