HVAC Service Operations Coordinator

Johnson Controls International; Houston (TX); On-site; USD 33,000 - 44,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Customer Care Service Support Coordinator to strengthen HVAC service operations in Houston. The role emphasizes administrative coordination, purchasing support, and inventory control to ensure timely service delivery.

The position is primarily on-site at the branch, collaborating with technicians, vendors, and customers to maintain data accuracy and resolve process gaps. A competitive hourly rate accompanies a comprehensive benefits package.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of experience in customer service, service operations, administrative support, purchasing, inventory, or related field.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and data accuracy.
• Proficiency with Microsoft Office and business operating systems.

Responsibilities

• Support service operations through administrative and operational coordination.
• Maintain customer accounts, service records, and system data accuracy.
• Create and manage purchase orders and support parts procurement activities.
• Coordinate inventory tracking, reconciliation, and material-related processes.
• Monitor work orders and assist in progressing jobs through completion and billing.
• Track and resolve operational exceptions, documentation issues, and process gaps.
• Support reporting, recordkeeping, and performance metric tracking, including operational and safety-related metrics.
• Coordinate and maintain technician on-call schedules and related updates.
• Support vendor onboarding and subcontract administration activities.
• Provide service-related administrative support to technicians and service leadership.
• Coordinate with customers, vendors, and internal teams to ensure timely resolution of business process needs.
• Participate in continuous improvement efforts and perform other duties as assigned.

Skills

Customer service

Administrative support

MS Office

Data accuracy

Purchasing/inventory

Multitasking

Education

High school diploma

Associate degree

Tools

Business OS

Job description

Johnson Controls, Inc. is seeking a Customer Care Service Support Coordinator to strengthen HVAC service operations in Houston. The role emphasizes administrative coordination, purchasing support, and inventory control to ensure timely service delivery.

The position is primarily on-site at the branch, collaborating with technicians, vendors, and customers to maintain data accuracy and resolve process gaps. A competitive hourly rate accompanies a comprehensive benefits package.