Onsite HVAC Service Scheduling Coordinator

Johnson Controls, Inc.; Seattle (WA); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Paid vacation/sick time

401K and benefits from day one

Product training and career growth

Job summary

Johnson Controls is seeking an HVAC Customer Resource Coordinator to receive and schedule service calls, manage technicians’ schedules, and ensure timely preventative maintenance aligned with monthly forecasts.

On-site preferred, candidate will debrief daily with the team, resolve issues promptly, and maintain accurate customer data in NxGen. Strong organizational and interpersonal skills are essential.

Qualifications

• Must have high school diploma or equivalent and 2–5 years in service operations or service scheduling.
• Strong interpersonal and communication skills with internal/external clients.
• Ability to manage a large, diverse set of projects and tasks with tact and persistence.
• Experience with project accounting or costing principles is a plus.

Responsibilities

• Receive and schedule customer calls for service under supervision of the Service Manager.
• Manage the schedule of technicians and mechanics to meet maintenance and forecasting goals.
• Debrief daily with technicians and align with billing/support to progress jobs.
• Coordinate with customers to communicate action plans and ensure satisfaction.
• Maintain up-to-date customer account information in NxGen and support time/expense reporting.

Skills

Interpersonal skills

Organizational skills

Time management

Communication skills

Attention to detail

Multi-project management

Education

High school diploma or equivalent

Associate degree

Tools

NxGen scheduling system

Job description

Johnson Controls is seeking an HVAC Customer Resource Coordinator to receive and schedule service calls, manage technicians’ schedules, and ensure timely preventative maintenance aligned with monthly forecasts.

On-site preferred, candidate will debrief daily with the team, resolve issues promptly, and maintain accurate customer data in NxGen. Strong organizational and interpersonal skills are essential.