Human Resources Operations Manager

New York State Unified Court System; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

The New York State Unified Court System in Albany, NY seeks a Senior Management Analyst (HR Operations) to oversee statewide certification, nominations, and Court Officer processing within the Division of Human Resources. The role supports high‑volume personnel transactions, ensures accuracy, and drives efficiency across operating teams.

Responsibilities include supervising the Certs, Nominations, and Court Officer Processing teams, managing workflow and dual‑level approvals, and enforcing civil

Qualifications

• One year in the Management Analyst title; or Master's degree in Public or Business Administration from an accredited college or university and four (4) years of relevant experience; or An equivalent combination of education and experience.

Responsibilities

• Assisting the Unit Head in supervising and coordinating the work of the Certs Team, Nominations Team, and Court Officer Processing Team.
• Providing day‑to‑day oversight of Management Analysts (JG‑25) and Senior Court Analysts (JG‑21), ensuring proper workflow distribution, separation of duties, and adherence to dual‑level approval requirements.
• Supporting the management of certification and nomination transactions to ensure compliance with civil service rules, appointment policies, and PeopleSoft processing standards.
• Assisting in oversight of the Court Officer onboarding process, including appointments, transfers, auto promotions, and collaboration with district HR offices.
• Helping ensure that unit operations are prepared for year‑round hiring cycles, expanded academy schedules, and increased processing volume.
• Implementing and reinforcing standardized procedures and statewide workflows, identifying outdated or inconsistent practices and recommending updates.
• Providing technical guidance to staff, district administrators, and courts on complex personnel transaction issues and interpretations of policy.
• Assisting with onboarding, training, and development of analysts, and offering coaching and support to staff at multiple levels.
• Monitoring team performance, preparing reports, identifying operational challenges, and recommending improvements that promote accuracy, efficiency, and compliance.
• Performing other duties as assigned.

Job description

The New York State Unified Court System is seeking a Senior Management Analyst (HR Operations) in the Office of Court Administration - Division of Human Resources in Albany, NY.

This position is assigned to the HR Operations Unit within the Division of Human Resources and supports in overseeing statewide processing and compliance related to certification lists, nominations, and Court Officer hiring and onboarding. This position assists in managing high‑volume personnel transactions and ensuring accuracy, efficiency, and consistency across operational teams.

Key Responsibilities:

• Assisting the Unit Head in supervising and coordinating the work of the Certs Team, Nominations Team, and Court Officer Processing Team.
• Providing day‑to‑day oversight of Management Analysts (JG‑25) and Senior Court Analysts (JG‑21), ensuring proper workflow distribution, separation of duties, and adherence to dual‑level approval requirements.
• Supporting the management of certification and nomination transactions to ensure compliance with civil service rules, appointment policies, and PeopleSoft processing standards.
• Assisting in oversight of the Court Officer onboarding process, including appointments, transfers, auto promotions, and collaboration with district HR offices.
• Helping ensure that unit operations are prepared for year‑round hiring cycles, expanded academy schedules, and increased processing volume.
• Implementing and reinforcing standardized procedures and statewide workflows, identifying outdated or inconsistent practices and recommending updates.
• Providing technical guidance to staff, district administrators, and courts on complex personnel transaction issues and interpretations of policy.
• Assisting with onboarding, training, and development of analysts, and offering coaching and support to staff at multiple levels.
• Monitoring team performance, preparing reports, identifying operational challenges, and recommending improvements that promote accuracy, efficiency, and compliance.
• Performing other duties as assigned.

Qualifications:

One year in the Management Analyst title; or Master's degree in Public or Business Administration from an accredited college or university and four (4) years of relevant experience; or An equivalent combination of education and experience.

Please view the full employment announcement at: 16103_senior_management_analyst-hr-operations.pdf