Hub Operations & Customer Support Administrator

FedEx Corporation; Wayne (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

FedEx Corporation in Wayne, NJ is seeking a clerk to provide clerical and administrative support across hub and station operations, including linehaul, records management, quality assurance and customer service. You will be the first point of contact for customers and handle data entry, reporting, and process optimization to support timely package delivery.

The role emphasizes accuracy, organization and the ability to multitask in a fast-paced environment, with responsibilities spanning

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficiency with typing, data entry and MS Office.
• Ability to handle multiple tasks accurately in a fast-paced environment.

Responsibilities

• Provide clerical support for hub/station operations.
• Enter data and generate regular/ad hoc reports for management.
• Serve as frontline customer service contact and resolve or escalate inquiries.
• Assist with records management, audits and DOT filings as needed.
• Ensure proper package scanning statuses and help optimize delivery timing.

Skills

Typing

Data entry

MS Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Photocopier/Printer

Fax machine

Job description

FedEx Corporation in Wayne, NJ is seeking a clerk to provide clerical and administrative support across hub and station operations, including linehaul, records management, quality assurance and customer service. You will be the first point of contact for customers and handle data entry, reporting, and process optimization to support timely package delivery.

The role emphasizes accuracy, organization and the ability to multitask in a fast-paced environment, with responsibilities spanning