Hub Operations Admin & Customer Service Specialist

FedEx Corporation

Wayne (NJ)

On-site

USD 19,000 - 30,000

Full time

32 hours ago

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Job summary

FedEx Corporation in Wayne, NJ seeks a detail-oriented clerical associate to support hub and station operations, including linehaul, records management, quality assurance, and customer service. You will handle damaged and misaddressed packages, maintain accurate records, and serve as the first point of contact for customers.

Responsibilities include data entry, report preparation, and frontline customer support, with emphasis on timely delivery and loss prevention.

Qualifications

High School Diploma or GED required.
Previous clerical or customer service experience preferred.
Proficient in data entry and MS Office.
Ability to multi-task in a fast-paced environment.

Responsibilities

Provide clerical support to management and operations (photocopying, filing, faxing, emailing, and answering phones).
Enter and review data in various systems and compile regular and ad hoc reports for management.
Serve as frontline customer service to receive, solve and/or escalate inquiries and issues.
Assist management with Business Control Self Assessment (BCSA) audit data retrieval.
Manage records, destruction and inventory in alignment with company policy; ensure packages are properly scanned and tracked.
Track metrics and prepare weekly reports for management review.