Hub Operations Admin - Fast-Paced, On-Site Support

Federal Express Corporation; Charlotte (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Federal Express Corporation in Charlotte, NC is seeking an administrative professional to handle clerical and customer service tasks across hub and station operations. The role supports linehaul, quality assurance, and timely processing to optimize delivery times.

Expect strong data-entry, MS Office proficiency, and frontline customer service skills to resolve inquiries in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Four years of customer service or clerical experience required; dock/operations experience preferred.
• Strong data-entry and office software skills; attention to detail.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phones).
• Enter data in systems to support each functional area and compile reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with Business Control Self Assessment (BCSA) audit activities and data retrieval.
• Support loss prevention by handling address searches and ensuring package integrity for customers.
• Track metrics and prepare weekly reports; assist with DOT-related records and IC settlement data.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Charlotte, NC is seeking an administrative professional to handle clerical and customer service tasks across hub and station operations. The role supports linehaul, quality assurance, and timely processing to optimize delivery times.

Expect strong data-entry, MS Office proficiency, and frontline customer service skills to resolve inquiries in a fast-paced environment.