Hub Operations Admin — Delivery, QA & Customer Care

FedEx Group; Quincy (MA); Hybrid; USD 25,000 - 37,000; Full time

Job summary

FedEx Group in Quincy, MA seeks a full-time hub/station clerk to handle clerical and administrative tasks across linehaul, quality assurance and customer service. You will address damaged and misaddressed packages to optimize delivery times and serve as the first point of contact for customer inquiries.

The role involves data entry, report generation, and assisting with audits, while ensuring accurate scan statuses and timely processing of shipments.

Qualifications

• High school diploma or GED required.
• Four years of customer service or clerical experience preferred.
• Experience in dock operations or distribution center setting preferred.
• Proficient with Microsoft Office and data entry.

Responsibilities

• Provides clerical support to management and operational functions.
• Reviews, researches and enters data in various systems.
• Compiles data and prepares regular and ad hoc reports for management.
• Acts as frontline customer service to address inquiries and issues.
• Supports audit activity by retrieving data for review.

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Group in Quincy, MA seeks a full-time hub/station clerk to handle clerical and administrative tasks across linehaul, quality assurance and customer service. You will address damaged and misaddressed packages to optimize delivery times and serve as the first point of contact for customer inquiries.

The role involves data entry, report generation, and assisting with audits, while ensuring accurate scan statuses and timely processing of shipments.