Hub Operations Admin – QA & Customer Support

Federal Express Corporation; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation in Kansas City, MO, is seeking a Dock QA to perform clerical and administrative functions across hub and station operations. You will support linehaul, quality assurance and customer service, ensuring packages are properly addressed and scanned for timely delivery.

Responsibilities include data entry, producing reports, assisting with audits, and resolving customer inquiries while maintaining accuracy and speed in a fast-paced environment.

Qualifications

• General business skills such as typing, data entry and review; use of phone, copier, and fax
• Software skills including Microsoft Office and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues

Skills

Customer service

Time management

Data entry

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Kansas City, MO, is seeking a Dock QA to perform clerical and administrative functions across hub and station operations. You will support linehaul, quality assurance and customer service, ensuring packages are properly addressed and scanned for timely delivery.

Responsibilities include data entry, producing reports, assisting with audits, and resolving customer inquiries while maintaining accuracy and speed in a fast-paced environment.