Hub Operations Admin & Customer Support Specialist

FedEx; Macon (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

FedEx in Georgia seeks a versatile clerical and administrative associate to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will address damaged or misaddressed packages to help optimize delivery times and serve as the first point of contact for customers.

Key tasks include data entry, filing, photocopying, reports for management, and assisting with audits.

Qualifications

• General office skills including typing, data entry and phone use.
• Proficiency with Microsoft Office and web-based applications.
• Customer service experience is preferred.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Enter and verify data in systems to support functions.
• Compile data and produce reports for management.
• Serve as frontline customer service to resolve inquiries.

Skills

Typing

Data entry

Customer service

Time management

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx in Georgia seeks a versatile clerical and administrative associate to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will address damaged or misaddressed packages to help optimize delivery times and serve as the first point of contact for customers.

Key tasks include data entry, filing, photocopying, reports for management, and assisting with audits.