Frontline Logistics Operations & Customer Support Admin

FedEx; Norcross (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

FedEx in Norcross, GA is seeking an organized clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. You will handle address corrections, processing, and ensure timely delivery by maintaining accurate scan statuses.

The role requires a High School Diploma or GED and at least four years of customer service or clerical experience.

Qualifications

• High School Diploma or GED required.
• Four years customer service, clerical, or related experience required; experience in dock operations or distribution center setting preferred.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Additional Quality Assurance/Loss Prevention essential functions: supports timely delivery and mitigates loss and damage by performing address searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Ensures all packages receive appropriate scan statuses and inspects damages per policy; researches missing packages and documents disputed deliveries for management review.
• Additional Linehaul essential functions: enters IC settlement information, maintains DOT-required files, tracks vehicle mileage, and prepares weekly reports for management review.
• Performs other duties as assigned.

Skills

Typing

Data entry

MS Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Job description

FedEx in Norcross, GA is seeking an organized clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. You will handle address corrections, processing, and ensure timely delivery by maintaining accurate scan statuses.

The role requires a High School Diploma or GED and at least four years of customer service or clerical experience.