Hub Operations Admin: Data, Records & Customer Care

Federal Express Corporation; Chicago (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerk to support hub and station operations in Chicago. The role covers data entry, records management, and frontline customer service, ensuring accurate scans and timely handling of packages.

Ideal candidates have a high school diploma, clerical experience, and strong Microsoft Office skills. The position requires overnights and weekend work with a Sunday-Thursday schedule in some shifts.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• General business skills including typing and data entry.
• Proficient with Microsoft Office and web-based applications.
• Strong time management and multi-tasking abilities.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and/or enters data in various systems to support respective areas.
• Compiles data and provides regular/adhoc reports for management.
• Serves as frontline customer service to receive and resolve inquiries.
• Assist with audit data retrieval for BCSA activities.
• Maintain records management tasks (maintenance, destruction, inventory).
• Mitigate loss by addressing searches/corrections to ensure timely delivery.
• Prioritize workflow to maximize same-day delivery.

Skills

Typing & data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerk to support hub and station operations in Chicago. The role covers data entry, records management, and frontline customer service, ensuring accurate scans and timely handling of packages.

Ideal candidates have a high school diploma, clerical experience, and strong Microsoft Office skills. The position requires overnights and weekend work with a Sunday-Thursday schedule in some shifts.