Operations Admin: Data, Records & Customer Support

Federal Express Corporation; Bridgeport (Montgomery County); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical associate to support hub and station operational areas. You will handle data entry, records management and first-line customer service, helping to resolve inquiries and maintain accurate package information.

You will assist with reports, audits, and documentation, ensuring timely processing and adherence to policies. A High School Diploma or GED is required, and prior clerical or customer service experience is preferred.

Qualifications

• General business skills including typing and data entry
• Use of phone, copier, fax and other office equipment
• Customer service skills to respond to requests professionally

Responsibilities

• Provides clerical support to management and operational functions.
• Reviews, researches and/or enters data in various systems to support functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Serves as frontline customer service to receive, solve or escalate inquiries.
• Assists with audit activity by retrieving data and files for review.
• Maintains records management tasks including maintenance, destruction and inventory.
• Supports timely delivery and mitigates loss by addressing searches and corrections.
• Prioritizes workflow to maximize same-day delivery readiness.
• Ensures all packages receive appropriate scan statuses.
• Researches missing packages to understand root causes of scanning failures.

Skills

Typing

Data entry

Office equipment

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerical associate to support hub and station operational areas. You will handle data entry, records management and first-line customer service, helping to resolve inquiries and maintain accurate package information.

You will assist with reports, audits, and documentation, ensuring timely processing and adherence to policies. A High School Diploma or GED is required, and prior clerical or customer service experience is preferred.