Logistics Hub Admin & Customer Service Specialist

Federal Express Corporation; Milan (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Federal Express Corporation in Illinois is seeking a detail‑oriented clerical and administrative teammate to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will be the first point of contact for customers and help ensure timely delivery by resolving issues and processing data.

Responsibilities include performing general office tasks, data entry, reports for management, assisting with audits, and maintaining accurate

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• General office skills including typing, data entry and reviews.
• Proficiency with Microsoft Office and web-based applications.
• Strong customer service and effective communication abilities.
• Good time management, organization and multi-tasking in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operations (filing, photocopying, faxing, phone).
• Reviews, researches and enters data in systems to support the functional area.
• Compiles data and prepares regular and ad hoc reports for management.
• Serves as frontline customer service to receive and resolve inquiries.
• Assists with BCSA audits by retrieving data and files for review.
• Manages records including maintenance, destruction and inventory.
• Supports timely delivery by address searches/corrections and ensuring package condition.
• Tracks workflow to maximize same-day delivery and verifies scan statuses.

Skills

Typing

Data entry

Phone

Copier

Fax

Customer service

Time management

Organization

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Illinois is seeking a detail‑oriented clerical and administrative teammate to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will be the first point of contact for customers and help ensure timely delivery by resolving issues and processing data.

Responsibilities include performing general office tasks, data entry, reports for management, assisting with audits, and maintaining accurate