Hub Operations Admin & Customer Support Specialist

Federal Express Corporation; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Federal Express Corporation in New York, NY, is seeking a detail-oriented clerk to support hub and station operations. The role covers administrative tasks, data entry, records management and frontline customer service to resolve inquiries and assist in timely deliveries.

You will prepare reports, handle communications, assist with audits, and maintain accurate logs and documentation, contributing to loss prevention and efficient linehaul workflows.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficiency in Microsoft Office and data entry.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering telephone).
• Reviews, researches and enters data in systems to support each functional area.
• Compiles data and prepares regular and adhoc reports for management review.
• Serves as frontline customer service to receive, resolve and/or escalate inquiries.
• Assists with Business Control Self Assessment (BCSA) audits by retrieving data/files for review.
• Manages records: maintenance, destruction, inventory; supports Quality Assurance/Loss Prevention tasks.
• Performs address searches/corrections to ensure timely delivery and loss mitigation.
• Prioritizes workflow to resolve and ship packages the same day.

Skills

Typing

Data entry

Phone

Copier

Fax

Microsoft Office

Web-based applications

Customer service

Time management

Multi-tasking

Attention to detail

Accuracy

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in New York, NY, is seeking a detail-oriented clerk to support hub and station operations. The role covers administrative tasks, data entry, records management and frontline customer service to resolve inquiries and assist in timely deliveries.

You will prepare reports, handle communications, assist with audits, and maintain accurate logs and documentation, contributing to loss prevention and efficient linehaul workflows.