Senior Operations Admin: Logistics & Customer Support

Federal Express Corporation; Oak Park (MI); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking an administrative support specialist to perform clerical tasks across hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged packages and address issues promptly, serving as the first contact for customers.

The role requires a high school diploma and at least four years of customer service or clerical experience, with strong MS Office and data-entry skills in a fast-paced environment.

Qualifications

• Four years of customer service or clerical experience; dock operations or distribution center experience preferred.
• Proficient with Microsoft Office and web-based applications.
• Strong customer service and communication skills.
• Time management and multitasking in a fast-paced environment with high attention to detail.

Responsibilities

• Provide clerical support (photocopying, filing, faxing, emailing, phone) for management and operations.
• Enter and review data in systems; compile regular and ad hoc reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with Business Control Self Assessment (BCSA) audits by retrieving data and files.
• Support Linehaul and Loss Prevention with data entry, tracking, and reporting.

Skills

Typing

Data entry

Phone handling

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking an administrative support specialist to perform clerical tasks across hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged packages and address issues promptly, serving as the first contact for customers.

The role requires a high school diploma and at least four years of customer service or clerical experience, with strong MS Office and data-entry skills in a fast-paced environment.