Hub Operations Admin & Customer Care Specialist

Federal Express Corporation; Orlando (FL); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking a Dock Quality Assurance professional to support hub operations, QA and customer service. The role focuses on timely resolution of damaged or misaddressed packages and frontline customer inquiries.

Responsibilities include clerical support, data entry, report preparation, and assisting with QA audits and loss prevention activities in a fast-paced dock environment. The position runs Wed-Sun 11pm-8am with a 1-hour break.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills including typing, data entry and use of phone, copier, and fax.
• Microsoft Office software and web-based applications experience required; strong customer service skills.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phone).
• Review, research and enter data in various systems to support functions.
• Compile data and provide regular and ad hoc reports to management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BC​SA audit activity by retrieving data and files for review.
• Support quality assurance and loss prevention functions including address searches and damage mitigation.
• Enter IC settlement information and maintain DOT files for Linehaul; track metrics and prepare weekly management reports.

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a Dock Quality Assurance professional to support hub operations, QA and customer service. The role focuses on timely resolution of damaged or misaddressed packages and frontline customer inquiries.

Responsibilities include clerical support, data entry, report preparation, and assisting with QA audits and loss prevention activities in a fast-paced dock environment. The position runs Wed-Sun 11pm-8am with a 1-hour break.