Night Shift Operations & QA Administrator

FedEx Group; Orlando (FL); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation seeks a Dock Quality Assurance professional to support hub and station operations, including linehaul and customer service. You will ensure accurate data entry, monitor scans, and address damaged or misaddressed packages to keep deliveries on time.

The role requires strong clerical skills, MS Office proficiency, and experience in fast-paced environments. It offers a full-time night shift with opportunities for process improvements and audits.

Qualifications

• High School Diploma or GED required.
• Four years customer service or clerical experience; dock ops/ distribution center preferred.
• Strong data entry accuracy and attention to detail.

Responsibilities

• Provide clerical support and administrative functions in hub/station ops.
• Tend to damaged and misaddressed packages to optimize delivery time.
• Serve as frontline customer contact for issues and inquiries.
• Assist with BCSA audits by retrieving data and files.
• Monitor package flow, scan statuses, and loss/damage trends.

Skills

Typing

Data entry

Phone skills

Customer service

Time management

Multitasking

MS Office

Web-based applications

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation seeks a Dock Quality Assurance professional to support hub and station operations, including linehaul and customer service. You will ensure accurate data entry, monitor scans, and address damaged or misaddressed packages to keep deliveries on time.

The role requires strong clerical skills, MS Office proficiency, and experience in fast-paced environments. It offers a full-time night shift with opportunities for process improvements and audits.