HSC - Solutions Center Manager

Genuine Parts Company; Salt Lake City (UT); On-site; USD 85,000 - 120,000; Full time

Job summary

Genuine Parts Company is seeking a Solutions Center Manager to lead the sales support team at the Salt Lake City location. You will drive customer service, support the sales force, and coordinate with distribution to achieve sales goals.

The role requires a bachelor's degree with 3–5 years of related experience, strong leadership, and the ability to train and build a high-performing team. Knowledge of mechanical/technical aspects and bilingual English/Spanish is a plus.

Qualifications

• Bachelor's degree and 3–5 years of related experience or equivalent.
• Strong leadership, staffing, and training abilities.
• Proficiency with Microsoft Office and data handling.
• Bilingual English/Spanish is a plus.

Responsibilities

• Supervises, hires, trains, and disciplines the sales support team for the location.
• Collaborates with outside sales to grow the business and share best practices.
• Analyzes inventory to improve turns and drive sales performance.
• Sets goals, tracks metrics, and maintains audit and inventory accuracy.
• Ensures excellent customer service and timely task execution.
• Ensures safety guidelines are followed and coordinates resource allocation.

Skills

Team leadership

Training and development

Time management

Mechanical/technical aptitude

Industrial sales experience

Bilingual English/Spanish

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Manager, Solutions Center

SUMMARY:

Under general supervision, the Solutions Center Manager is responsible for leading the sales support team with their assigned location to support their customers and help achieve defined sales goals. This role requires handling the administrative services of sales and acts as liaison between customers, our sales force, and distribution.

JOB DUTIES

• Supervises, hires, trains, and disciplines the sales support team with the location.
• Assists in servicing customers through familiarity and knowledge of products.
• Ensures customer service is a focal point of every interaction.
• Hires, builds, trains, and evaluates the team, as well as driving accountability.
• Works closely with the outside sales group to develop and grow the business.
• Works with other managers to share knowledge, identify best practices, and cultivate opportunities to grow.
• Analyzes inventory for opportunities to increase turns and grow sales.
• Prioritizes tasks, coordinates workflow, and shifts resources as necessary to support customers.
• Identifies training needs of the team and coordinate as necessary.
• Sets goals and tracks measures across the team.
• Maintains audit and inventory performance at location.
• Monitors and identifies opportunities to improve financial performance.
• Implements and ensures all safety guidelines are followed.
• Maintains key relationships with other internal managers.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and three (3) to five (5) years of related experience or equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Proficient in Microsoft Office.
• Ability to train and effectively build a team.
• Meet deadlines and manage time effectively.
• Mechanical/technical aptitude.
• Industrial sales experience a plus.
• Exemplary work ethic and decision-making ability.
• Knowledge of different hoses and thread configurations a plus.
• Epicore P21 experience.
• Basic hydraulic knowledge a plus.
• Bilingual (English/Spanish) a plus.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY:

• 0-5 Direct Reports
• 5-10 Direct Reports

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.