HSC - Solution Center Manager

Genuine Parts Company; Florida; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Job summary

Genuine Parts Company is seeking a Solutions Center Manager to lead the sales support team at the location and help achieve defined sales goals through strong customer service, coordination with the sales force, and effective distribution management.

You will supervise, hire, train, and evaluate staff, collaborate with outside sales, analyze inventory, and drive opportunities to grow the business while maintaining safety and audit standards.

Qualifications

• Typically requires a bachelor’s degree and 3–5 years of related experience or equivalent combination.
• Strong leadership and training abilities are essential.
• Knowledge of industrial sales processes is a plus.

Responsibilities

• Supervises, hires, trains, and disciplines the sales support team at the location.
• Maintains excellent customer service and acts as liaison between customers, sales force, and distribution.
• Works with outside sales to grow the business and shares best practices with peers.
• Analyzes inventory for opportunities to increase turns and sales.
• Sets goals and tracks measures across the team.

Skills

Microsoft Office

Team leadership

Time management

Mechanical/technical aptitude

Bilingual (English/Spanish)

Education

Bachelor's degree

Tools

Epicore P21 experience

Job description

SUMMARY:

Under general supervision, the Solutions Center Manager is responsible for leading the sales support team with their assigned location to support their customers and help achieve defined sales goals. This role requires handling the administrative services of sales and acts as liaison between customers, our sales force, and distribution.

JOB DUTIES

• Supervises, hires, trains, and disciplines the sales support team with the location.

• Assists in servicing customers through familiarity and knowledge of products.

• Ensures customer service is a focal point of every interaction.

• Hires, builds, trains, and evaluates the team, as well as driving accountability.

• Works closely with the outside sales group to develop and grow the business.

• Works with other managers to share knowledge, identify best practices, and cultivate opportunities to grow.

• Analyzes inventory for opportunities to increase turns and grow sales.

• Prioritizes tasks, coordinates workflow, and shifts resources as necessary to support customers.

• Identifies training needs of the team and coordinate as necessary.

• Sets goals and tracks measures across the team.

• Maintains audit and inventory performance at location.

• Monitors and identifies opportunities to improve financial performance.

• Implements and ensures all safety guidelines are followed.

• Maintains key relationships with other internal managers.

• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor’s degree and three (3) to five (5) years of related experience or equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Proficient in Microsoft Office.

• Ability to train and effectively build a team.

• Meet deadlines and manage time effectively.

• Mechanical/technical aptitude.

• Industrial sales experience a plus.

• Exemplary work ethic and decision-making ability.

• Knowledge of different hoses and thread configurations a plus.

• Epicore P21 experience.

• Basic hydraulic knowledge a plus.

• Bilingual (English/Spanish) a plus.

SUPERVISORY RESPONSIBILITY:

• 0-5 Direct Reports

• 5-10 Direct Reports

COMPANY INFORMATION:

• options for healthcare coverage
• 401(k)
• tuition reimbursement
• vacation
• sick
• holiday pay

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.