HR Shared Services Lead — Onboarding & Coaching

Inova Health; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement matching 5% starting day

Tuition and student loan assistance

Mental health support

Paid time off and paid parental leave

Job summary

Inova Health is seeking an HR Shared Services Lead to join our team for a full-time day shift (Monday–Friday). The role focuses on onboarding, coaching, and resolving complex customer concerns, while partnering with leaders to drive performance and service improvements.

The ideal candidate has HR experience, some leadership exposure, and familiarity with Oracle and ServiceNow systems. This position supports our national healthcare mission inside the Inova Health network.

Qualifications

• High School diploma or GED required.
• Experience with Oracle and ServiceNow preferred.
• At least 1 year HR experience; supervisor/team lead experience preferred.

Responsibilities

• Onboarding and training of new team members.
• Handle escalations of complex customer concerns.
• Provide customer experience mentoring as needed.
• Collaborate with support team and leaders to improve performance and operations.
• Coordinate the activities of team members.
• Monitor task completion and ensure performance goals are met.
• Conduct regular quality coaching and training.
• Provide feedback for annual performance reviews.

Skills

HR experience

Leadership

Education

High School diploma or GED

Tools

Oracle

ServiceNow

Job description

Inova Health is seeking an HR Shared Services Lead to join our team for a full-time day shift (Monday–Friday). The role focuses on onboarding, coaching, and resolving complex customer concerns, while partnering with leaders to drive performance and service improvements.

The ideal candidate has HR experience, some leadership exposure, and familiarity with Oracle and ServiceNow systems. This position supports our national healthcare mission inside the Inova Health network.