HR Care Center Lead

Inova; Falls Church (VA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Retirement match

Education assistance

Student loan support

Mental health support

Paid time off

Job summary

Inova Health seeks an HR Shared Services Lead to manage onboarding, coaching, and escalation handling within a full-time Day Shift. This role drives customer experience improvements and collaborates with leaders to optimize HR services across the organization.

The position emphasizes training, quality coaching, and performance feedback to support business needs and employee development in a dynamic healthcare environment.

Qualifications

• High School diploma or GED required.
• HR systems experience preferred.

Responsibilities

• Assists with onboarding and training of new team members
• Handles escalations of complex customer concerns
• Provides customer experience mentoring as needed
• Collaborates with support team and leaders to provide ideas to improve performance and operations
• Coordinates the activities of a team members
• Monitors task completion and ensures performance goals are met
• Conducts regular and meaningful quality coaching and training
• Partners with department leaders to provide feedback for annual performance reviews

Skills

Customer service

Mentoring

Coaching

Team collaboration

Education

High School diploma or GED

Tools

Oracle

ServiceNow

Job description

Inova Health is looking for a dedicated HR Shared Services Lead to join the team. Full-time Day Shift: Monday-Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offeringpaid time off, paid parental leave.

HR Shared Services Lead Job Responsibilities:

• Assists with onboarding and training of new team members
• Handles escalations of complex customer concerns
• Provides customer experience mentoring as needed
• Collaborates with support team and leaders to provide ideas to improve performance and operations
• Coordinates the activities of a team members
• Monitors task completion and ensures performance goals are met
• Conducts regular and meaningful quality coaching and training
• Partners with department leaders to provide feedback for annual performance reviews

Minimum Requirements:

• Education: High School diploma or GED

Preferred Qualifications:

• Experience with Oracle & ServiceNow systems
• At least 1 year of HR experience
• Supervisor/Team Lead experience