HR Shared Services Lead — Onboarding, Coaching & Ops

Inova; Fairfax (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement match 5% starting day one

Education assistance up to $5,250 per

Student loan assistance up to $10,000

Mental health coaching sessions

Paid time off

Paid parental leave

Job summary

Inova Health in Northern Virginia is seeking an HR Shared Services Lead to oversee daily operations and mentor a team of HR professionals within a fast-paced healthcare environment.

The role emphasizes onboarding, handling escalations, and driving process improvements across support teams, with a focus on employee experience and compliant HR service delivery. This is a full-time daytime role with strong leadership potential within Inova's renowned health system.

Qualifications

• High School diploma or GED required.
• Experience with Oracle and ServiceNow systems preferred.
• At least 1 year of HR experience.
• Supervisor/Team Lead experience preferred.

Responsibilities

• Assists with onboarding and training of new team members
• Handles escalations of complex customer concerns
• Provides customer experience mentoring as needed
• Collaborates with support team and leaders to provide ideas to improve performance and operations
• Coordinates the activities of a team members
• Monitors task completion and ensures performance goals are met
• Conducts regular and meaningful quality coaching and training
• Partners with department leaders to provide feedback for annual performance reviews

Skills

Team leadership

Coaching

Onboarding

Customer service

Education

High School diploma or GED

Tools

Oracle

ServiceNow

Job description

Inova Health in Northern Virginia is seeking an HR Shared Services Lead to oversee daily operations and mentor a team of HR professionals within a fast-paced healthcare environment.

The role emphasizes onboarding, handling escalations, and driving process improvements across support teams, with a focus on employee experience and compliant HR service delivery. This is a full-time daytime role with strong leadership potential within Inova's renowned health system.