HR Care Center Lead

Inova Health; Virginia; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) match

Tuition & loan assistance

Mental health support

Paid time off & parental leave

Job summary

Inova Health is seeking a dedicated HR Shared Services Lead to join our Virginia team. This full-time role is on the day shift, Monday through Friday, and focuses on delivering high-quality HR shared services across the organization.

As a leader within Inova Health, you will guide onboarding, employee relations, and performance coaching while partnering with department leaders to optimize operations and customer experience in a national healthcare setting.

Qualifications

• Education: High School diploma or GED.

Responsibilities

• Assists with onboarding and training of new team members
• Handles escalations of complex customer concerns
• Provides customer experience mentoring as needed
• Collaborates with support team and leaders to provide ideas to improve performance and operations
• Coordinates the activities of a team members
• Monitors task completion and ensures performance goals are met
• Conducts regular and meaningful quality coaching and training
• Partners with department leaders to provide feedback for annual performance reviews

Skills

HR leadership

Team management

Onboarding support

Customer experience

Quality coaching

Education

High School diploma or GED

Tools

Oracle

ServiceNow

Job description

Inova Health is looking for a dedicated

Job Description

Inova Health is looking for a dedicated HR Shared Services Lead to join the team. Full-time Day Shift: Monday–Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offeringpaid time off, paid parental leave.

HR Shared Services Lead Job Responsibilities

• Assists with onboarding and training of new team members
• Handles escalations of complex customer concerns
• Provides customer experience mentoring as needed
• Collaborates with support team and leaders to provide ideas to improve performance and operations
• Coordinates the activities of a team members
• Monitors task completion and ensures performance goals are met
• Conducts regular and meaningful quality coaching and training
• Partners with department leaders to provide feedback for annual performance reviews

Minimum Requirements

• Education: High School diploma or GED

Preferred Qualifications

• Experience with Oracle & ServiceNow systems
• At least 1 year of HR experience
• Supervisor/Team Lead experience

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world‑class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy‑related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.