HR Care Center Lead

Inova; Virginia; In loco; USD 85.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

Retirement plan with 5% match

Student loan assistance

Education assistance up to $5,250 per/

Mental health support

Paid time off

Paid parental leave

Descrizione del lavoro

Inova Health seeks an HR Shared Services Lead to drive onboarding, coaching, and escalated issue resolution within a on-site, full-time role. The position emphasizes collaboration across support teams, quality coaching, and partnership with leaders for performance reviews.

Preferred candidates bring experience with Oracle and ServiceNow, plus at least one year of HR experience and prior supervisor-level responsibility.

Competenze

• Onboarding and training of new team members.
• Handle escalations of complex customer concerns.
• Provide customer experience mentoring as needed.
• Collaborate with support team and leaders to improve performance and operations.
• Coordinate activities of team members.
• Monitor task completion and ensure performance goals are met.
• Provide regular quality coaching and training.
• Partner with leaders for annual performance reviews.

Mansioni

• Onboarding and training of new team members.
• Handles escalations of complex customer concerns.
• Provides customer experience mentoring as needed.
• Collaborates with support team and leaders to provide ideas to improve performance and operations.
• Coordinates the activities of a team members.
• Monitors task completion and ensures performance goals are met.
• Conducts regular and meaningful quality coaching and training.
• Partners with department leaders to provide feedback for annual performance reviews.

Conoscenze

Leadership

Training & Onboarding

Handling escalations

Mentoring

Formazione

High School Diploma or GED

Strumenti

Oracle

ServiceNow

Descrizione del lavoro

Inova Health is looking for a dedicatedHR Shared Services Lead to join the team. Full-time Day Shift: Monday-Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.

Retirement:Inova matches the first 5% of eligible contributions - starting on your first day.

Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Work/Life Balance:offeringpaid time off, paid parental leave.

HR Shared Services Lead Job Responsibilities:

• Assists with onboarding and training of new team members
• Handles escalations of complex customer concerns
• Provides customer experience mentoring as needed
• Collaborates with support team and leaders to provide ideas to improve performance and operations
• Coordinates the activities of a team members
• Monitors task completion and ensures performance goals are met
• Conducts regular and meaningful quality coaching and training
• Partners with department leaders to provide feedback for annual performance reviews
• Education:High School diploma or GED

Preferred Qualifications:

Experience with Oracle & ServiceNow systems

At least 1 year of HR experience

Supervisor/Team Lead experience

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.