HR Shared Services Lead - Elevate Employee Experience

Inova; Falls Church (VA); Presencial; USD 75.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Retirement match

Education assistance

Student loan support

Mental health support

Paid time off

Descripción de la vacante

Inova Health seeks an HR Shared Services Lead to manage onboarding, coaching, and escalation handling within a full-time Day Shift. This role drives customer experience improvements and collaborates with leaders to optimize HR services across the organization.

The position emphasizes training, quality coaching, and performance feedback to support business needs and employee development in a dynamic healthcare environment.

Formación

• High School diploma or GED required.
• HR systems experience preferred.

Responsabilidades

• Assists with onboarding and training of new team members
• Handles escalations of complex customer concerns
• Provides customer experience mentoring as needed
• Collaborates with support team and leaders to provide ideas to improve performance and operations
• Coordinates the activities of a team members
• Monitors task completion and ensures performance goals are met
• Conducts regular and meaningful quality coaching and training
• Partners with department leaders to provide feedback for annual performance reviews

Conocimientos

Customer service

Mentoring

Coaching

Team collaboration

Educación

High School diploma or GED

Herramientas

Oracle

ServiceNow

Descripción del empleo

Inova Health seeks an HR Shared Services Lead to manage onboarding, coaching, and escalation handling within a full-time Day Shift. This role drives customer experience improvements and collaborates with leaders to optimize HR services across the organization.

The position emphasizes training, quality coaching, and performance feedback to support business needs and employee development in a dynamic healthcare environment.