HR Service Center Representative II

Innova Solutions Inc; Atlanta (GA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

HSA/FSA

Life Insurance

Disability insurance

Sick time

EAP

Job summary

Innova Solutions is hiring an HR Service Center Representative II in Atlanta, GA. This full-time contract role focuses on accurate retrieval and dissemination of non-revenue pass travel information to employees, retirees, and survivors, while delivering friendly customer service in a call center environment.

Responsibilities include handling confidential information, communicating with multiple employee groups, and using online chat to provide non-revenue assistance.

Qualifications

• College degree preferred or equivalent customer service experience.
• Previous airline experience is desired.
• Strong customer service focus.
• Ability to operate a PC in a Windows environment.
• Typing at least 35 WPM.

Responsibilities

• Retrieve and disseminate non-revenue pass travel information to employees, retirees, and survivors.
• Provide customer service in a call center environment by interpreting information and giving appropriate responses.
• Manage information with a high level of confidentiality.
• Communicate with employees, retirees, survivors, and vested employees at all levels.
• Utilize online chat to provide non-revenue customer service.

Skills

Customer service

Call center

Confidentiality

Communication

Typing speed

Education

College degree preferred

Tools

Windows OS

Job description

HR Service Center Representative II

Innova Solutions has a client that is immediately hiring for HR Service Center Representative II.

Position type: Full-time - Contract
Duration: 12 months
Location: Atlanta, GA

• Responsible for the accurate and timely retrieval and dissemination of non-revenue pass travel information to employees, retirees, and survivors.
• Provides customer service in a call center environment by retrieving information from online resources and interpreting the information and providing the appropriate response to the customer.
• Manage information with high level of confidentiality.
• Communicate with all levels of employees, retirees, survivors, and vested employees.
• Utilize online chat functionality to provide non-revenue customer service.

• College degree preferred or equivalent customer service experience.
• Previous airline experience is desired.
• Strong customer service focus.
• Ability to operate a PC in a Windows environment.
• Typing 35 WPM.

Pay Range*: $17- $18 Per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

• Named One of America's Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [emailprotected] or [phone]. Please indicate the specifics of the assistance needed.

Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.