HR Process Architect for AI & Automation

Dow Jones & Co.; New York (NY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Paid Time Off

Retirement Plans

Paid Maternity and Paternity Leave

Commuter Transit Program

Education Benefits

Job summary

Dow Jones & Co. in New York is seeking a Manager, People Process & Solutions within People Operations to architect operational efficiency and AI-optimized HR workflows.

You will own process documentation and drive streamlined, compliant processes across the global organization. You will collaborate with People COEs, Tech, and legal/compliance, reporting to the Director of People Technology & Solutions, with a hybrid work model at Midtown NYC.

Qualifications

• Bachelor's degree in HR, Business, IT, or related field.
• 7+ years of experience in HR Operations, BPO, or similar role within a global org.
• Proven ability to document current-state vs future-state gap analyses and manage stakeholders.
• Experience with Workday HCM and ServiceNow HRSD platforms (preferred).

Responsibilities

• Act as the go-to person for HR process architecture.
• Develop and maintain a global service catalogue, ensuring consistency, compliance, and clarity across regions and the People team.
• Serve as a technical lead for AI & Automation within People Ops, contributing to best practices and ways of working.
• Lead end-to-end process discovery and mapping to identify bottlenecks, compliance risks, and redundancies.
• Define clear ownership frameworks (RACI/RAD) for cross-functional HR workflows, ensuring accountability and preventing fragmentation in global operations.
• Design and refine streamlined and standardized Future State processes that are lean, self-service, scalable, compliant and AI/automation ready.
• Establish, track, and report on key process health metrics.
• Actively monitor cycle times, process compliance, error rates, and volume to identify improvements.
• Collaborate across HR, Tech, and legal/compliance functions.
• Bridge the gap between HR business needs and the technical requirements of Workday, ServiceNow and emerging AI tools.

Skills

HR process architecture

Global service catalogue

AI in HR

Process discovery & mapping

RACI/RAD frameworks

Workday/HRSD integration

Automation/AI tools

Data analytics/process mining

Education

Bachelor's degree in HR, Business, IT, or related field

Tools

Workday HCM

ServiceNow HRSD

Job description

Dow Jones & Co. in New York is seeking a Manager, People Process & Solutions within People Operations to architect operational efficiency and AI-optimized HR workflows.

You will own process documentation and drive streamlined, compliant processes across the global organization. You will collaborate with People COEs, Tech, and legal/compliance, reporting to the Director of People Technology & Solutions, with a hybrid work model at Midtown NYC.