HR Process & AI Solutions Lead

News Corp; New York (NY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Retirement Plans

Education Benefits

Parental Leave

Family Care Benefits

Commuter Transit Program

Employee Referral Program

Job summary

Dow Jones is seeking a Manager, People Process & Solutions to architect and optimize HR operations. You will document processes, drive AI-enabled self-service improvements, and align workflows across global regions. This hybrid role partners with People COEs, and Workday and ServiceNow platforms are central to the scope.

You will lead process discovery, establish ownership frameworks, and monitor key metrics to improve efficiency and compliance in a complex, matrixed environment.

Qualifications

• Bachelor's degree in HR, Business, IT, or related field or comparable work experience.
• 7+ years of experience in HR Operations, BPO, or Management Consulting within a global organization.
• Proven ability to document current-state vs future-state gap analyses with stakeholders.
• Experience in cross-functional, matrixed, global environments.
• Ability to navigate complex stakeholder landscapes and enforce process quality.
• Interest in AI transformation and understanding that good process enables AI.
• Strong knowledge of Workday HCM and ServiceNow HRSD (preferred).
• Knowledge of AI agents, workflow design, automation (preferred).
• Experience with process mining tools and data analytics (preferred).
• Advanced degree or certifications in Lean Six Sigma or similar (preferred).

Responsibilities

• Act as the go-to person for HR process architecture.
• Develop and maintain a global service catalogue for the People team.
• Lead AI & automation efforts within People Ops and best practices.
• Lead end-to-end process discovery to identify bottlenecks and risks.
• Define ownership frameworks (RACI/RAD) for HR workflows across regions.
• Design streamlined Future State processes that are self-service and scalable.
• Establish, track, and report on key process health metrics.
• Monitor cycle times, compliance, error rates, and volumes for improvements.
• Collaborate across HR, Tech, and legal/compliance functions.
• Bridge HR business needs with Workday, ServiceNow, and AI tool requirements.

Skills

HR Operations

BPO

Management Consulting

Process Discovery

Workday HCM

ServiceNow HRSD

AI & Automation

Process Mining

Data Analytics

Lean Six Sigma

Education

Bachelor's degree in HR/Business/IT or related field

Advanced degree or Lean Six Sigma certifications

Tools

Workday HCM

ServiceNow HRSD

AI tooling & automation

Job description

Dow Jones is seeking a Manager, People Process & Solutions to architect and optimize HR operations. You will document processes, drive AI-enabled self-service improvements, and align workflows across global regions. This hybrid role partners with People COEs, and Workday and ServiceNow platforms are central to the scope.

You will lead process discovery, establish ownership frameworks, and monitor key metrics to improve efficiency and compliance in a complex, matrixed environment.