Employee Experience Process Architect

Dow Jones & Co.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Dow Jones & Co. in New York is seeking a People Experience Program Manager to focus on the details behind the employee experience, shaping how employees and managers receive People Team support.

You’ll collaborate across People Experience, People Operations, People Business Partners, Centers of Excellence and Technology to surface friction, map journeys, and translate insights into practical improvements, with a Midtown Manhattan office presence three days a week, reporting to the Senior

Responsibilities

• Get into the detail of individual People experiences and the employee & manager moments that matter
• Spot the small things that create friction and unnecessary effort, such as extra steps, repeated information, unclear ownership, poor handoffs or confusing communications
• Look across teams and systems to understand how different parts of the experience connect and how they shape the wider employee journey
• Work closely with the People Process Manager and process owners to surface friction, dependencies and opportunities that may not be visible when looking at the experience end to end
• Use employee feedback, case trends, service data, focus groups and other listening methods to understand employee experiences, identify patterns and uncover areas worth exploring
• Break complex experiences down into individual steps and challenge whether each one is needed, where effort can be removed and

Job description

Dow Jones & Co. in New York is seeking a People Experience Program Manager to focus on the details behind the employee experience, shaping how employees and managers receive People Team support.

You’ll collaborate across People Experience, People Operations, People Business Partners, Centers of Excellence and Technology to surface friction, map journeys, and translate insights into practical improvements, with a Midtown Manhattan office presence three days a week, reporting to the Senior