HR Partner – People Experience & Engagement (Onsite)

Amazon Inc.; Brookshire (TX); On-site; USD 51,000 - 90,000; Full time

Job summary

Amazon in the United States (TX, Brookshire) is seeking an HR Partner to support People eXperience and Technology (PXT) operations on site. You will drive employee experience, engagement and leadership development while delivering HR operational excellence.

You'll partner with site leaders to resolve matters, run standard processes, and use data-driven insights and HR tools to enhance engagement and retention. A hands-on, customer‑centric mindset is essential.

Qualifications

• Bachelor's degree or equivalent, or 2+ years Amazon experience with 1-year HR general experience or equivalent experience (e.g., operations, customer service, retail, manufacturing) experience
• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Ability to maintain confidentiality in handling sensitive information
• Experience communicating effectively with diverse audiences (e.g., explaining processes, addressing concerns, providing technical guidance)

Responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism.
• Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow‑up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
• Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
• Support the execution of site‑level engagement, communication, and culture‑building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness.
• Learn to track and summarize PXT‑related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site reviews or team discussions.
• Promote the use of self‑service tools to resolve routine employee and manager questions. Help identify recurring gaps and elevate opportunities to improve tool usability or adoption.

Skills

Effective communication

Discretion & confidentiality

Problem solving

Data-driven mindset

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Excel (Pivot tables)

HR analytics platforms

AI-powered HR tools

Job description

Amazon in the United States (TX, Brookshire) is seeking an HR Partner to support People eXperience and Technology (PXT) operations on site. You will drive employee experience, engagement and leadership development while delivering HR operational excellence.

You'll partner with site leaders to resolve matters, run standard processes, and use data-driven insights and HR tools to enhance engagement and retention. A hands-on, customer‑centric mindset is essential.