People Experience Partner — Onsite HR & Engagement

Amazon Inc.; North Olmsted (OH); Hybrid; USD 51,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Ohio is seeking an HR Partner to drive employee experience, engagement, and HR operational excellence within the PXT team.

You will support site operations with standard work, coach leaders on PXT practices, handle inquiries, and use data-driven insights to improve people programs while maintaining confidentiality and professionalism. Onsite at an Amazon facility, you will build partnerships across teams.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon experience with 1-year human resources general experience or equivalent experience (e.g., operations, customer service, retail, manufacturing) experience
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
• Experience handling confidential information
• Experience giving skills and communicating complex concepts clearly and effectively to diverse audiences across different functions

Responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism
• Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience
• Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations
• Support the execution of site-level engagement, communication, and culture-building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness
• Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site reviews or team discussions
• Promote the use of self-service tools to resolve routine employee and manager questions. Help identify recurring gaps and elevate opportunities to improve tool usability or adoption

Job description

Amazon.com Services LLC in Ohio is seeking an HR Partner to drive employee experience, engagement, and HR operational excellence within the PXT team.

You will support site operations with standard work, coach leaders on PXT practices, handle inquiries, and use data-driven insights to improve people programs while maintaining confidentiality and professionalism. Onsite at an Amazon facility, you will build partnerships across teams.