HR Operations Specialist – Process & Support Excellence

EY; Birmingham (AL); Remote; USD 42,000 - 82,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off

Job summary

EY is seeking an Operation Coordinator within the Talent Enablement Center to process and review complex HR transactions with limited supervision. You will coach less experienced team members and ensure adherence to TEC procedures, delivering high-quality service.

The role emphasizes ownership of recruitment processes, proactive issue resolution, and collaboration with EY Recruiting and Talent teams across locations in the US.

Qualifications

• High school diploma or equivalent work experience.
• Approximately 1-3 years related experience preferred.
• Ability to research, analyze, interpret, and document transactions and issues with minimal supervision, following standard TEC procedures.
• Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines.
• Effective verbal and written communication skills.
• Anticipate clients’ needs, identifies and resolves issues that impact the delivery of quality service.

Responsibilities

• Respond to internal and external customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution, including non-routine inquiries.
• Use proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and proposes solutions for barriers to leadership.

Education

High school diploma or equivalent work experience

Approximately 1-3 years related experience

Ability to research, analyze, interpret, and document transactions and issues with minimal supervision

Effective verbal and written communication skills

Anticipate clients’ needs, identifies and resolves issues that impact the delivery of quality service

Job description

EY is seeking an Operation Coordinator within the Talent Enablement Center to process and review complex HR transactions with limited supervision. You will coach less experienced team members and ensure adherence to TEC procedures, delivering high-quality service.

The role emphasizes ownership of recruitment processes, proactive issue resolution, and collaboration with EY Recruiting and Talent teams across locations in the US.