HR Operations Specialist — Process & Enablement

EY; City of Rochester (NY); On-site; USD 42,000 - 75,000; Full time

Job summary

EY is hiring an Operation Coordinator to support HR processes within the TEC. You’ll handle complex HR transactions with limited supervision and coach junior team members, contributing to accurate reconciliations and timely issue resolution.

This role emphasizes customer service, effective communication, and proactive collaboration with EY Recruiting and Talent teams. A strong attention to detail and ability to adapt to changing needs will help you thrive in a global, diverse environment.

Qualifications

• High school diploma or equivalent work experience.
• Approximately 1-3 years related HR experience preferred.
• Ability to research, analyze, interpret, and document transactions and issues with minimal supervision, following standard TEC procedures.
• Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines.
• Effective verbal and written communication skills.
• Anticipate clients’ needs, identifies and resolves issues that impact the delivery of quality service.

Responsibilities

• Respond to internal and external customer needs and inquiries by analyzing the activity and performing necessary actions to reach resolution, including non-routine inquiries.
• Use proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and proposes solutions for barriers to leadership.

Skills

HR processes

Analytical

Communication

Customer focus

Education

High school diploma

Job description

EY is hiring an Operation Coordinator to support HR processes within the TEC. You’ll handle complex HR transactions with limited supervision and coach junior team members, contributing to accurate reconciliations and timely issue resolution.

This role emphasizes customer service, effective communication, and proactive collaboration with EY Recruiting and Talent teams. A strong attention to detail and ability to adapt to changing needs will help you thrive in a global, diverse environment.