HR Associate II: Front Desk & HR Operations

Coppin State University; Baltimore (MD); On-site; USD 26,000 - 38,000; Full time

Job summary

Coppin State University in Baltimore is seeking a Human Resources Associate II to support the day-to-day operations of the Office of Human Resources under the Assistant Director. The role emphasizes policy enforcement, benefits and recruitment support, and confidential HR processes.

The position covers front-desk duties, HR form assistance, routine inquiries, data maintenance, meeting coordination, and report preparation, with strong emphasis on discretion and accuracy.

Qualifications

• High school diploma or GED is required.
• At least four years of HR experience, including three years applying HR policy.
• Experience in higher education is a plus but not required.
• Proficient with Microsoft Office and strong communication skills.

Responsibilities

• Serves as front-desk receptionist for the HR Office, handling phones, mail, greeting guests and reports.
• Assists others in completing HR forms and transactions.
• Responds to routine inquiries on recruitment and benefits and HR policies.
• Maintains employee files with proper documentation and confidentiality.
• Coordinates HR activities such as meetings and employee orientation.
• Prepares benchmark reports and aggregates data for HR reports.
• Performs other duties as assigned.

Skills

Customer service

Presentation skills

Multitasking

Confidentiality

Teamwork

Organization

Communication skills

HR programs knowledge

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Coppin State University in Baltimore is seeking a Human Resources Associate II to support the day-to-day operations of the Office of Human Resources under the Assistant Director. The role emphasizes policy enforcement, benefits and recruitment support, and confidential HR processes.

The position covers front-desk duties, HR form assistance, routine inquiries, data maintenance, meeting coordination, and report preparation, with strong emphasis on discretion and accuracy.