HR Front Desk & Records Assistant

Towson University; Towson (MD); On-site; USD 40,000 - 52,000; Full time

Job summary

Towson University is seeking a professional to join the Operations team as a front desk operations assistant on Main Campus. You will welcome visitors, assist with check-in procedures, and guide them to campus resources, answering questions about events, hours of operation, the academic calendar, and university policies.

Responsibilities include handling calls, managing inquiries via phone, email, and in person; coordinating mail deliveries and packages; supporting onboarding and HR

Qualifications

• High School Diploma or GED required.
• 2 years experience providing administrative support.
• General knowledge of telecommunications equipment and service; telephone information call handling procedures.
• Skill in keyboards and basic communication software; listening techniques for interpreting caller requests.
• Ability to speak clearly and effectively; learn and comprehend information regarding department functions; interact with callers in a pleasant and courteous manner.

Responsibilities

• Welcome visitors, assist with building check-in procedures, and provide directions to destinations within the university; answer questions about campus events, hours, calendar, closures, and general information.
• Answer and manage calls via the university's main line; transfer callers, respond to FAQs, assist via phone, email, and in-person inquiries; expedite responses for complex requests.
• Receive, sort, and distribute incoming mail and correspondence; coordinate mail and package deliveries; schedule FedEx and certified mail pickups; report first-floor facility and maintenance issues to Work Control.
• Assist with onboarding and employment-related administrative activities; prepare new hire documentation; support I-9 completion; coordinate documents with HR staff; provide records support using PeopleSoft HCM and Perceptive Software.
• Coordinate and maintain front desk staffing schedules; ensure adequate coverage and timely communication of changes.
• Maintain personnel filing system and validate information using Perceptive Content; develop knowledge of HR procedures, university policies, HR systems, and customer service resources to provide accurate information.

Skills

Administrative support

Customer service

Telephone call handling

Scheduling

Proofreading

Communication

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Office

PeopleSoft HCM

Perceptive Software

Perceptive Content

Job description

Towson University is seeking a professional to join the Operations team as a front desk operations assistant on Main Campus. You will welcome visitors, assist with check-in procedures, and guide them to campus resources, answering questions about events, hours of operation, the academic calendar, and university policies.

Responsibilities include handling calls, managing inquiries via phone, email, and in person; coordinating mail deliveries and packages; supporting onboarding and HR