Human Resources Associate II

UM27 Coppin State University (CSU); United States; On-site; USD 26,000 - 38,000; Full time

Job summary

Coppin State University is hiring a Human Resources Associate II to support daily HR operations under the Office of Human Resources. The role reports to the Assistant Director and focuses on enforcing HR policies, benefits administration, recruitment transactions, and employee relations.

This non-regular fixed-term position requires a high school diploma or GED and at least four years of relevant experience, including three years in HR policy application.

Qualifications

• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Minimum four years of experience, including three years in applying HR policies and procedures.
• Experience in a higher education environment is a plus but not required.

Responsibilities

• Serves as front-desk receptionist for the HR Office, answering phones, receiving mail, greeting guests, filing, and preparing correspondence and reports.
• Assists others in completing HR forms and transactions.
• Supports HR Managers in responding to routine inquiries related to recruitment and benefits, employee relations, and other HR matters.
• Responds to moderately complex inquiries regarding HR policies, procedures and programs.
• Researches and interprets policies and procedures, providing factual information.
• Coordinates HR activities such as meetings, employee orientation, benefit fairs and other events.
• Maintains employee files with proper documentation and accessibility per policy.
• Assists in preparing benchmark reports and data consolidation for reports.
• Maintains confidentiality of all HR information.
• Performs other duties as assigned.

Skills

Microsoft Office

Customer service

Prioritization

Attention to detail

Confidentiality

Teamwork

Communication

HR programs

Education

High school diploma or GED

Job description

Job Posting: JR102187 Human Resources Associate II (Open) Department: Human Resources , JM Position Type: Non-Regular Fixed Term (Fixed Term) Open Date: 10-27-2026 Close Date: 11-17-2026 $23.25 Hourly

The Human Resources Associate II will support the day-to-day functional operations of the Office of Human Resources and report directly to the Assistant Director of Human Resources. These support services will focus on enforcement of human resource policy, procedures and processes, benefits administration, recruitment transactions, employee relations and other duties related to diverse HR functions, as assigned.

Responsibilities

• Serves as the front-desk receptionist for the HR Office, answering phones, receiving mail, greeting guests, filing, and preparing correspondence and reports.
• Assists others in completing HR forms and transactions.
• Support HR Managers in responding to routine customer/client inquiries related to recruitment and benefits, employee relations, and other complex HR matters.
• Responds to moderately complex inquiries regarding the application of human resources policies, procedures and programs.
• Research and interpret policies and procedures providing factual information.
• Assists in coordinating human resources activities such as meetings, employee orientation, benefit fairs and other special events.
• Maintain employee files ensuring that all files include proper documentation and employees have access in accord with policy.
• Assist in the preparation of benchmark reports and gathers and consolidates data for reports following general instructions.
• Maintain strict confidentiality of all information related to human resources.
• Perform other duties as assigned.

Minimum Qualifications

EDUCATION High school diploma or GED.

EXPERIENCE Minimum of four (4) years of experience, which must include three (3) years involved in the application of human resource policy and procedures. Experience in a higher education environment a plus but not required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficiency with the use of Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).
• Excellent customer service and presentation skills.
• Ability to prioritize and balance multiple tasks.
• Commitment and attention to detail, and willingness to check work repeatedly to eliminate errors.
• Ability to be flexible with changes and work well in a team environment.
• Total discretion and respect for confidentiality of data and decision-making.
• Demonstrated organization skills and problem-solving skills.
• Excellent interpersonal, oral, and written communication skills.
• Working knowledge of general human resources programs.

Additional Job Information

BENEFITS SUMMARY

Contractual employees are eligible for limited benefits. Please see the link below to view the benefits that Coppin State University has to offer. https://www.coppin.edu/benefits

E-VERIFY STATEMENT

This agency participates in the E-Verify system for verification of citizenship and employment authorization. Coppin State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic information, marital status, pregnancy, age, disability status or veteran status. View the EEOC Know Your Rights poster for more information regarding your rights under the law. If you experience difficulties utilizing the online application system or you require reasonable accommodations during any part of the pre-employment process, please contact Human Resources at [e-mail]. Please note that only inquiries regarding a request for reasonable accommodation or system issues will be responded to when contacting this e‑mail account. Reasonable accommodation will be considered on a case‑by‑case basis.

Coppin State University is a fully accredited institution and a member of the University System of Maryland. Founded in 1900, Coppin, a Historically Black Institution in a dynamic urban setting, serves a multi‑generational student population and provides education opportunities while promoting lifelong learning. The university fosters leadership, social responsibility, civic and community engagement, cultural diversity and inclusion, and economic development. Coppin offers 36 Bachelor's, 13 Master's degree programs and 1 Doctoral degree program.