HR Advisor II: People Services & Benefits

Florida Blue Group; Irving (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Florida Blue Group is seeking an HR Advisor to respond to calls, emails and chats, delivering HR process information and guidance to employees and managers. The role emphasizes case management, policy knowledge, and seamless escalation when needed.

Responsibilities include data entry for HR transactions, onboarding support, benefits enrollment, and participation in benefits sessions. Strong communication and MS Office proficiency are essential for success in a fast-paced environment.

Qualifications

• 4+ years’ related work experience in HR or customer service.
• High school diploma or GED.
• Proficient with Microsoft Office products.

Responsibilities

• Answer inbound calls, emails and chats, providing HR information and guidance to employees and managers.
• triage inquiries and open/manage cases requiring additional research.
• Document inquiries in the case management tool and ensure timely resolution.
• Enter position data and HR transactions into HR systems; support onboarding, benefits and payroll processes.
• Support benefits enrollment, wellness initiatives, and HR compliance activities.

Skills

MS Office

Communication

Customer service

Team player

Travel readiness

Education

High school diploma or GED

HR Certification (PHR/SHRM)

Tools

HRIS (PeopleSoft/Oracle)

Taleo

Skillsoft

SuccessFactors

Job description

Florida Blue Group is seeking an HR Advisor to respond to calls, emails and chats, delivering HR process information and guidance to employees and managers. The role emphasizes case management, policy knowledge, and seamless escalation when needed.

Responsibilities include data entry for HR transactions, onboarding support, benefits enrollment, and participation in benefits sessions. Strong communication and MS Office proficiency are essential for success in a fast-paced environment.