HR Advisor II - Employee Support & Benefits

WebTPA Employer Services, LLC; Jacksonville (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

WebTPA Employer Services, LLC is seeking an HR Advisor to handle inquiries via phone, email, and chat, delivering HR process guidance to employees and managers. You will triage calls, document interactions, and route complex issues for escalation while supporting HR transactions and data entry in HR systems.

Responsibilities include benefits coordination, onboarding assistance, and maintaining employee records, with occasional travel.

Qualifications

• 4+ years of related work experience in human resources or customer service.
• High school diploma or GED.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Strong interpersonal, verbal and written communication; able to handle a high volume of inquiries.
• Ability to travel occasionally.

Responsibilities

• Answer inquiries via phone, email, chat and case management with the HR knowledgebase.
• Provide HR process information and guidance to employees and managers.
• Triage calls to determine urgency and escalation needs; document inquiries in the case tool.
• Support offline HR tasks: data entry, employee records, onboarding and benefits coordination.
• Assist with onboarding, enrollment events and wellness/program-related activities.
• Contribute to process improvements and share feedback to enhance tools and policies.

Skills

HR knowledge

Customer service

Communication skills

Active listening

Education

High school diploma or GED

Tools

HRIS (PeopleSoft/Oracle)

Taleo

Skillsoft

SuccessFactors

Job description

WebTPA Employer Services, LLC is seeking an HR Advisor to handle inquiries via phone, email, and chat, delivering HR process guidance to employees and managers. You will triage calls, document interactions, and route complex issues for escalation while supporting HR transactions and data entry in HR systems.

Responsibilities include benefits coordination, onboarding assistance, and maintaining employee records, with occasional travel.