Inbound Health Benefits Advisor I

WebTPA Employer Services, LLC; Irving (TX); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability programs

401(k) match

Paid time off

Job summary

WebTPA Employer Services, LLC is seeking a Customer Service Representative to handle inbound calls from providers and members, ensuring courteous, high-quality service. This full-time role requires 0-1 years of experience, training will be provided, and the position is based in-office with a typical CST schedule.

The role emphasizes resolving questions about benefits, claims, and eligibility, with notes documented for each interaction and performance metrics tracked monthly.

Qualifications

• 0-1 years related work experience.
• Inbound call center experience in health insurance.
• High school diploma or GED.

Responsibilities

• Successfully complete our training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics: average monthly After Call Work time, average monthly hold time, average monthly staff time, average monthly talk time, average monthly quality.
• Handle call backs and escalations as necessary.

Skills

Inbound call center experience

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

WebTPA Employer Services, LLC is seeking a Customer Service Representative to handle inbound calls from providers and members, ensuring courteous, high-quality service. This full-time role requires 0-1 years of experience, training will be provided, and the position is based in-office with a typical CST schedule.

The role emphasizes resolving questions about benefits, claims, and eligibility, with notes documented for each interaction and performance metrics tracked monthly.