HR Solutions Advisor – Benefits & Payroll Helpdesk

Trane Technologies plc; Davidson (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Benefits kick in Day One (health, well

401K match and educational support

Paid time off and holidays

Tuition assistance

Job summary

Trane Technologies plc is seeking an HR Solutions Employee Advisor to join the frontline in the HR Solutions Center. You will assist active/retired employees with health & welfare benefits, payroll, pension, leaves, and corporate programs, handling inquiries and delivering timely resolutions on a daily basis.

The role requires strong communication, analytical abilities, and the capacity to multitask in a fast-paced environment, with shifts from 8am to 7pm EST and a Monday–Friday schedule, onsite

Qualifications

• 1–2 years call center or customer care experience preferred.
• Associate degree or college degree preferred.
• Proficient with Word, Excel, Outlook.

Responsibilities

• Assist 35+ employees per day or more depending on volumes.
• Provide accurate information on benefits, payroll, pension, and programs.
• Identify and resolve issues per policy/eligibility guidelines.
• Research and resolve customer issues during the first interaction when possible.
• Follow up to guarantee prompt resolution and customer satisfaction.
• Document interactions in the case management system.

Skills

Call center experience

Customer care

Computer proficiency

Inbound/Outbound calls

Education

Associate or College Degree

Job description

Trane Technologies plc is seeking an HR Solutions Employee Advisor to join the frontline in the HR Solutions Center. You will assist active/retired employees with health & welfare benefits, payroll, pension, leaves, and corporate programs, handling inquiries and delivering timely resolutions on a daily basis.

The role requires strong communication, analytical abilities, and the capacity to multitask in a fast-paced environment, with shifts from 8am to 7pm EST and a Monday–Friday schedule, onsite