HR Support Specialist: Employee Experience & Benefits

GuideWell; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

GuideWell in Jacksonville, FL seeks an HR Advisor to answer incoming calls, emails and chats, delivering HR process information and guidance to employees and managers.

You will triage inquiries, resolve routine issues via the HR knowledgebase, and escalate where needed, while handling HR transactions in systems and supporting benefits, onboarding, and other programs.

The role requires 4+ years of HR or customer service experience, strong communication, and the ability to travel occasionally.

Qualifications

• 4+ years of HR, customer service, or related experience.
• High school diploma or GED.
• Strong written, verbal, and interpersonal communication.
• Proficiency with Microsoft Office products.
• Ability to travel occasionally.

Responsibilities

• Provide HR information and guidance to employees and managers via calls, email, and chat.
• Triage inquiries, determine urgency, and route to appropriate resolution.
• Document inquiries in the case management system and follow up.
• Enter and maintain HR data in systems and support onboarding, benefits, and payroll processes.

Skills

Interpersonal communication

Verbal communication

Written communication

Active listening

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Peoplesoft/Oracle

Taleo

Skillsoft

SuccessFactors

Job description

GuideWell in Jacksonville, FL seeks an HR Advisor to answer incoming calls, emails and chats, delivering HR process information and guidance to employees and managers.

You will triage inquiries, resolve routine issues via the HR knowledgebase, and escalate where needed, while handling HR transactions in systems and supporting benefits, onboarding, and other programs.

The role requires 4+ years of HR or customer service experience, strong communication, and the ability to travel occasionally.