HR Advisor II: Expert Case Resolution & Benefits

WEB-TPA, Inc.; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

WEB-TPA, Inc. is seeking an HR Advisor to serve as a first point of contact for employees and managers, delivering HR process information and guidance.

The role requires handling calls, emails, and chats, resolving issues with the HR Knowledgebase, and supporting HR transactions across multiple programs. You will triage inquiries, manage cases, and perform offline HR administrative tasks including data entry, payroll-related actions, and benefits support, while maintaining high service levels

Qualifications

• 4+ years of HR experience, including customer service or generalist work.
• Strong written and verbal communication, with ability to handle volume inquiries.
• Proficient with Microsoft Word, Excel, Outlook; ability to document cases clearly.

Responsibilities

• Answer HR inquiries via phone, email, and chat, provide policy guidance and self-service navigation.
• Triage and route cases, document interactions, and escalate when needed.
• Enter and update HR data in systems, support onboarding, benefits, and compliance tasks.
• Assist with training and process improvement initiatives within HR operations.

Skills

HR experience

Communication skills

MS Office proficiency

Travel readiness

Education

High school diploma or GED

Bachelor’s in HR or related field

Tools

HRIS systems (PeopleSoft/Oracle, Taleo, SuccessFactors)

Job description

WEB-TPA, Inc. is seeking an HR Advisor to serve as a first point of contact for employees and managers, delivering HR process information and guidance.

The role requires handling calls, emails, and chats, resolving issues with the HR Knowledgebase, and supporting HR transactions across multiple programs. You will triage inquiries, manage cases, and perform offline HR administrative tasks including data entry, payroll-related actions, and benefits support, while maintaining high service levels